Bed Purchase with pathetic service

<p>I've bought many items from Decofurn North Riding in the last 4 months. Especially through one salesperson in particular, Shakira.</p> <p>I bought a bed approx 6 weeks ago and have had a pathetic experience.</p> <p>I have, on numerous occasions, expressed dissatisfaction with the bed I purchased from Decorfurn.</p> <p><br />5 days after the bed was delivered, I called through and spoke to Shakira informing her of same. She then came back to me after conferring with Luke (the manager) and advised that the bed is still very new and would be softer within the next 2 weeks.</p> <p><br />I went back two weeks later and, again, said that I'm terribly unhappy. Again, I was asked to give it a further week. I was also told by one of the managers (Riaan) that there is nothing Decorfurn can do for me as it's past it's 5 day policy. He then told me he's very new and he may not be giving me correct information and would come back to me on the following Monday with better feedback. Shakira committed to the same.<br />I was never contacted.</p> <p><br />Last Saturday, I again went to the store and Luke advised that the way forward for me is a mail that he could forward to the relevant person.</p> <p>And after a week, Luke emailed to say that they've decided that they cannot help me.</p> <p><br />This bed is not at all giving my husband and I the restful sleep we need. We both have lower back problems (I specifically chose the softest bed on the store floor because of my slip-disc). We could easily go to another store and purchase a bed where we know the guarantee committed will be upheld.</p> <p>My husband took a picture of the guarantee and warranty details that were advertised on the bed when we walked through the showroom. What is a guarantee if we are saying, repeatedly, that we are unhappy with what was delivered to us and want our money back??? Luke is absolutely useless as the so-called manager!!!!</p> <p> </p> <p> </p>