Bed Complaint and Disgusting service

I am so disgusted by the service I am getting at the Montague branch. I have been writing endless emails and I will grant that there was also lockdown. Long story short I bought a Sandhurst Base and Mattress that cost me R8099.00 (Laybye) wrong mattress delivered had to wait another 2 or 3 days for this exchange this is all in March 2019 . June 2019 I wrote an email to the same email complaining of the quality of the bed no response. I finally couldnt take it anymore in March 2020 the matress had detoriated to an extent where it is sagging and causing me tremendous back ache. Again I was advised to write an email and attach all informtion unfortunately lockdown happened. On the 27.05.2020 I went to the branch as I was not getting response. I was told the manager (NAZ) I was dealing with was not back at work and I must come back when she was which I found ridicolous but I relayed a message and the cashier took it to the manager who was at work Marelize who told the cashier that I must arrange my own transport to bring the bed back myself (such a disgusting statement). I am now furious the security guard tells the cashier that she must get Marelize to come out and meet me. Marelize refused to come out which just shocked me even more. She told another lady to give me her card and I must email her. I sent the email on the 27th because I was already dealing with Naz , today is the 29th MARELIZE has not responded or even acknowledged my email and I know she has read it because I put a read reciept on it. I just want two things come get your bed and give me my money. Let me know what the supplier is saying and I want my money R8099.00 is alot of money to be in pain everyday and have to be supported by pillows. I will know never to deal with Decofurn on things that need customer service and after care.

The service I am receiving is appauling to say the least.