Bad service for the delivery of a damaged Jomo couch

I went and bought Jomo Couch at Hendrick Potgieter branch. I was assisted by Grace and the couch was the last one on display. We checked it and it was in good condition. To my surprise when it was delivered,I was not home it was my son. When I got home, I found few damages and immediately took pictures and send them to the sales consultant and via email too. This was on the 28th December. I spoke to Mbali and she said she will arrange with the dispatch Manager for.collextion. they came few day after New years day. I sent them an email to advise if they will replace e the couch or refund.i was communicating with George who later referred me to Ray, who is suppose to be the store Manager. I spoketo Ray and I was not impressed with his service, because every tinei sent an email it took them more than 3 days to respond. Eventually when I spoke to Ray, he told me that they arranged with Northriding to keep the couch for me but I must communicate with them because I need to pay for delivery again. I asked him why because I already paid for delivery. He told me because they delivered and colle Ted again.i lose out that money, I must pay again. I then requested a refund. As I send this complai t, I'm I the process of the refund. They sent me the refund form to complete, they now want a copy of my ID, of which I don't know why. I'm very disappointed with the service, Ray did not want to assist or listen in anyway. He told me there is nothing they can do, even though this was a mistake from their side for delivering a damaged couch. I do t think I will ever buy anything from them. I just want my refund, even if I lose outdone the transport fee.

Kind Regards Eucresia