bad service & delivery of damaged furniture

On Wednesday 26th July DECOFURN Boksburg delivered my new dining room set purchased 2weeks before. The dining chairs were new but the table was DEMO. I only realized that the table were damaged after delivery. I made an enquiry with Johan Branch Manager Boksburg and his excuse was that the stock level at Boksburg were low and that he will contact me upon receipt of a new table. (no time line were given) I had to contact Decofurn after 4 weeks again to enquire about the replacement table, his excuse this time was its imported. I contacted the shop especially him & Alta numerous times yet excuses were given. I confronted Alta 3 weeks ago about the table and she confirmed that for this type lead times were 4 months but if possible I can come in(at my own expense) and choose another table. Subsequently Johan resigned apparently This has been the most frustrated 4 months in my life and Decofurn pride themselves for good service, don't think so. I'm planning to load the table and deliver it to Decofurn myself and will instruct my bank to reverse the payment. VERY BAD SERVICE.

The following references were supp**** on the invoice:

Sales order No: DECBOBINV10198

Order No: DECBOBLAY0600

***

The sale consultant: Marlene 079 **********

Branch no: 087 **********

Branch Manager: Johan on 087 **********

Wearhouse manager: Andrew on 087 **********

Decofurn Head office: 087 **********

Hope you could assist in resolving this matter please?

Thank you.

Regards. Derick