Bad service and Refusal to refund my money

I bought a few items from their store in Nothriding In December 2018, they didn’t have stock available and my order came in February. I had to ask for a refund since one of my purchases was still not available. Since 3rd of February I call and email to only receive a series of excuses as to why my refund isn’t processed. I have called and Thomas and Quinton the managers have a different story and I am calling from Zimbabwe so they take advantage of the fact that I can not come in store. I have emailed more than 8 times only when I threaten to take legal action is when they reply and they make **** promises we are now in April and I have not received a simple refund.