Bad service and bad quality

Good day

I wish to complain about KIM FABRIC BED 5 PIECE SET that I purchased on 2020-12-02 06:20:22

I am complaining because I have been waiting for more than 7 business working days without any communication, also communication between Decofurn and the Manufacture has absolutely got nothing to do with me, I bought this product from Decofurn and I will hear no more excuses as I have been patiently waiting. To resolve this problem I would like you to repair/replace my MATTRESS or refund my money back.

When I first learned of this problem, I contacted/emailed *** , and was told that all details were sent to your mattress supplier and will revert back to you me soon as feedback is received .Weeks later I was told "we have followed up with our mattress supplier and they are arranging for an agent in Gauteng to make contact with you" I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within 3 business days I will file complaints with the appropriate consumer agencies and consider my legal alternatives.

Sincerely,