Bad Service

I am writing to express my deep dissatisfaction with a purchase I made from your store two years ago. On November 2021 I bought a couch that was explicitly marketed and sold to me as genuine leather. However, I have recently discovered that this is not the case, and the material is, in fact, not leather as promised.

I am extremely disappointed and feel misled by this misrepresentation. As a customer, I re**** on the information provided by your sales team, believing that I was investing in a high-quality leather product. To now discover that I was sold something entirely different is unacceptable and undermines my trust in your brand.

I have already spoken to the manager at the branch where I made the purchase, but unfortunately, no one has been able to assist me. The manager repeatedly stated that the warranty is only for one year, which I find unacceptable given the circumstances. This is a clear case of false advertising, and I believe the issue goes beyond the warranty period, as it pertains to the integrity of the product and the trust between your company and its customers.