Bad Service

We bought 3 tommy chairs and 4 Milano dining chairs and 2 Milano Bar Stools it was delivered to my house and my gardner signed for it - It was never opened to check for damages we then securely as it was delivered buble wrapped everything and put plasticc around it to take it down to our holiday homebin durban - upon opening it atvthe holiday home we found that one of the tommy bar stools was not complete so we cannot put it together and the round tables middle piece where the legs of the table are ficed to has two large cracks - now weve been trying to get replacements but my o my with absolute no luck and lies that all goods was opened and checked befire the delivery guys left which is not true - why if we opened it and saw there was damages and missing parts will be bring it all the way down to durban and then phone and complain - ???? now we sit with a tommy chair we cannot use as the bottom 3 pieces to join the legs are missing and a R1999 table with a cracked centre piece and not happy at all with the after sales service BAD BAD BAD