Bad service

i did a lay-by on a Kate bed on 28 January and i had to go and pay the deposit on the 9th February, i asked them if it was possible for me to pick the bed on the 11th February they said that it was out of stock and they will call me within 7 days, i called them after 7 days but they could not help me at all.The guy who answered the call told me that he will call me but he did not, my husband called again but they could not even help. They did not even bother to call us to inform us what is going on. This is the bad service .