Bad Service!!!

<p>My wife and i bought an Alicia bed at Decofurn Factory Shop (Centurion) on layby - and we made final payment on 01 March 2017. They indicated to us that it will take two weeks for us to get our bed. We were fine with two weeks because that was a reasonable period. But little did we know that the two weeks will turn into months. Decofurn did not even bother to update or explain to us on why the delay, we had to make numerous calls and we were transferred to various individuals that kept making empty promises to resolved the matter. We had to drive to the store in Centurion but we were told that our bed is not ready; a consultant will call us when the bed has been delivered.</p> <p> </p> <p>After two months of following up, we were only told last week Friday (12 May 2017) that the bed has been discontinued. They try to convince us to buy a similar bed or other items that they offer, but we are interested in dealing with the company anymore.</p> <p>They have promised to refund us our money but even today we still have to chase after them to be refunded. No one seems to help, they have bad service – I will not buy anything from Decornfurn, poor service! I am now taking the matter to the Gauteng Consumer Affairs in order for us to get our money back.</p> <p> </p>