Bad Service!!!

I bought some furniture and kids stools on the 31st July 2020, The goods were delivered and one of the socks on the unicorn stool was not there, so the driver made a note of this and told me it would be delivered during the week. This did not happen, so i called on the 6th August and spoke to Edna and said this should have been delivered and she would speak to Bronwyn and someone would contact me. This did not happen! I called twice after that explaining my story only to get put on hold and eventually get cut off. I called again, and every time i call it says "we are experiencing high call volumes, so i hold on for very long using my own airtime" I called again and unfortunately did not get the ladies name i spoke to but i was holding on to speak to a manager.... this never happened as my call was cut off once again. I called again on the 25th and spoke to Sherry and explained my frustration and although she apologised for everything, she too put me on hold to speak to a manger or supervisor.... after holding on for over 15 minutes, i put the phone down! Every person i have spoken to had our details, our order numbers but not one single person has called me or tried to get in touch! Really disappointing service and not sure i would want to buy from this store again if this is how they treat their customers!