Bad quality service and sub standard quality products

On the 8th of November 2019 I posted the following review to which Decofurn did not even have responded that they have received the review. This confirms to there is no urgency to provide a quality service and/or have a range of quality products. Here is the original review. I purchased a 2 seater recliner couch from a Cape Town based branch. I had the choice of a few different models and finishes of the item and decided to purchase which was more expensive as I believed it is more durable. In September 2019 I e mailed the company as I was unhappy about the quality/durability of the product. The leather was tearing on both sides at the same spot and the seating area of both recliners were sagging on the one side. The response was that they have received the query and will get back to me within 48 hours. I did receive a 2nd e mail but it did not say much just that the mail was received and will be sent to the relevant department. Two months down the line and no response what so ever. This makes me believe that the company is not interested in any form of customer service. The quality of their products also leaves a lot to be desired