Bad Quality Leather Couches Sold

<p>Where to start....i purchased my couches on the 31st of August, in february i had started picking up issues with the couches. I bought a 3 seater and a 2 seater combo (R4500 for the 3 seater, R3500 for the 2 seater),Little did i know that was the start of my issues. The 3 seater recliner stopped working the middle seat springs gave in and the left had side lost it shape. I contacted the store and made them aware of the issues that i have been having. i had to scan and fax a copy of the receipt as well as a picture of the couch. The manager Luke got into contact with me after some time letting me know that they would pick the couch up. When the driver came for the couches my wife was at home and upon disassembling the couch, it was found that the couches were damaged. She had told the driver that the people who delivered assembled the couches in which he acknowledged it was forced when into the base. Luke then gave me a call to confirm that the couch was received and that they would be looking into the matter. He responded on mail stating that they would fix the couch however not sort out the material....(i mean what is the purpose then, it was negligence on the driver who delivered and assesmbled). You couldnt even notice that it was damaged as it was covered up. Luke then advised me that i would have to pay R350 to fix the couch in the second week of march after numerous attempts to contact him. I was at the hospital at the time which i then requested for the banking details as i needed the couches (even thought i was not at fault). To date, i have not received the details...needless to say but i am fed up now. its already april and i have got my couches and the same thing is happening to the 2 seater now. I just want them to take my couches and provide me with a refund as i do not accept such ******* customer service and a low quality of goods. i will look else where as there are better companies providing a better customer service and good quality furniture, atleast they will satisfy the customers needs. I will never recommend any person to shop at decofurn. They are just there to take your money....very very very bad service. Please just give me my money back and take your ******* furniture with you.</p>