Bad online service and Bad Call Centre Service from Decorfurn

On the 30th of June I bought a a queen bed including mattress for R7298 (money fully paid). According to their policy it takes 10 days to deliver online purchases which was not the case. I called on the 13th and 14th July to try and track my order and both times i was put on hold for a while and the operator and then hung up on. I called again on the 15th to be told the mattress is still being manufactured. To this I asked how many more days should we continue waiting and the lady on the phone casually responded she does not know. I mean I was not even given an option of changing the mattress. How much longer do I need to wait? 60 days? I buy many items online from other stores and have never received such bad service before. I cant track my order, I dont know how many more days I need to wait for a bed I've already paid for. And when I call if I'm not put on hold forever I get told "I dont know" who should know then if they themselves do not know how long will it take for my bed to get delivered. Bad online service, Bad telephone operator service. Do not buy anything online from decorfurn unless you have the patience to sit with..."I don't know how long it will take for your purchase to be delivered"