Bad Delivery

Good Day,

I ordered items from Decofurn online obviously with the intention of smooth sale. The items where purchased on the 17th May and I requested them to be delivered on the 4th June. The morning of the 4th June I sent an email asking if all is in order for my delivery and I get no response. From my time of sale my communication mode has always been emails which they were always responded to but that one is not responded to. I then get a call from the delivery guys at about 17h55 that items are on it's way and just after 20mins get another call they are lost. Because I'm not home I get my neighbor to direct them clearly which he did so they only got there at 18h30. My fustration now is these guys come when it's dark and I stay with my mom and aunt, and obviously start worrying for their safety because we don't like have strangers at home at night more especially male strangers. Then apparently when their truck was driving out the yard their heavy net hooked our wall gate pillar and none of the saw it (obviously because it's dark) making it so loose that the wall almost fell. So now I'm left with a loose wall that will probably fall anytime from now. When I notified them the next day, I get told I must send a picture. I mean how do I send a picture of a wall that is loose, then my emails are now not being responded to. When I call them they numbers it's not be answered and I became call number 7 for over 30mins, which doesn't make sense.

Regards, Jerminah