Bad customer service and poor organizing s****s

I'm very disappointed with decofurn services. Sunday I bought office desk at Decofurn Somerset and I collected it myself and I asked them to make sure everything is in there because I'm staying far from Somerset.

When I was at home trying to follow the assembly instructions and only to find out there were pieces missing which made the whole thing useless to me because I was unable to continue with this desk.

I used my R100 airtime to call them and they were beating around bushes giving me empty promises that they going to call me which they never did, I had to make follow up calls where I had hold for more than 30 minutes to get through due to high volumes of calls.

This was not my fault but the shop's fault and now I must suffer because of their negligence. Why they didn't make sure that everything was in the package?

Just imagine if this was sent to EC and only to find out not everything was in the package how the company was going to solve this?

The customer service at Decofurn is dropping each and every day.

If I knew that this was going to be a problem I would've never bought this from you guys but this was very urgent to me I had to go and buy this because I wanted to use the office desk asap, now I must struggle and wait for people who don't give a damn about their customers and their reputation.