Bad customer service

This is beyond bad customer service, In April, I placed a layby for a dining table at the fourways branch and was initially informed that it would be ready for collection by the end of June. On the 22nd June I decided to visit the store to inquire about the status of my order, hoping to get an estimate for when I could pick up the table. To my surprise, I was informed that the table will be available only by the end of August. While this unexpected news was quite disappointing, the store did not even bother communicating this delay. I believe they actually don't care about how inconvenienced and how long I have waited for this table. Had to cancel the laybye now and have to hunt for a table before the end of June as I have an event coming up. On top of that, I have to wait 7 days for them to refund the money I had already paid.