Bad bad warrenty service

Hi if I could give -10 i woukld. Here is my story and what i mailed to them for over 2 weeks with no resolve. Good day

Hope all is well

I am going to take the following further as no one gets back to me after 2 weeks.

I as the client keeps to make contact with the company and no one gets back.

And every time everyone keeps asking for the same information over and over again.

I bought the chair in November 2023 and paid about R 8000 for this. Now that there is a problem with the product . I get nowhere.

So how long is this going to take ?

Till the 12-month warranty is over. Or till you all hope we as client stop contacting you ?

Well, this is not going to happen

I am going to give my lawyer the instructions to take this further. As there is the consumer act that will be on my side. And that you as company that sell a product with warranty need to follow.

I will not allow to be with out a chair for weeks on end. Eiter, you replace it on the spot or fix the problem on my property.

From: *** <***> On Behalf Of General Case Queue Sent: Tuesday, July 16, 2024 2:10 PM To: *** Subject: Thank you for your inquiry

Good day

Thank you for your mail & thank you for taking my call as mentioned telephonically the reclining part is getting stuck, Please can you attach a full and clear image of the couch for me please for escalation, thank you

Thanks and Kind Regards

Sherry

--------------- Original Message --------------- From: [***] Sent: 2024/07/16, 12:00 To: ***; ***; *** Subject: RE: RE: Char problems

EXTERNAL: This e-mail originates from outside the DECOFURN organization. Be careful when opening unrequested links and attachments. Good day Hope all is well Any news on the following as been about a week with no feedback at all. I would like to get feedback asap please Regards Sean Broodryk *** From: Centurion Dispatch Manager <***> Sent: Friday, July 12, 2024 1:22 PM To: sebroodryk <***> Subject: Re: RE: Char problems Hi Sir

Could you please attach photos of the problem areas you are experiencing along with a clear photo of your original invoice for processing purposes. Provide as much detail about your problems as you can for assessment.

Thank you Thabo Kekana *** | t ***

57 Sarel Baard Crescent & Vicki Drive, Rooihuiskraal, Centurion www.decofurnsa.co.za

________________________________________ From: sebroodryk <***> Sent: Thursday, July 11, 2024 8:50 PM To: Centurion Dispatch Manager <***> Subject: FW: RE: Char problems EXTERNAL: This e-mail originates from outside the DECOFURN organization. Be careful when opening unrequested links and attachments. Sent from my Galaxy Good day Please is there any feedback ? Regards From: *** <***> Sent: Wednesday, July 10, 2024 10:20 AM To: *** Subject: Char problems Good day Hope all is well Please assist in warranty. As per photos attached. Problem is as follows. The leather is coming loos, and the recliner part of the chair is getting stuck then springs loos on the one only. We bought it in November 2023 as per photo. The information in this email may contain confidential information. If you are not the intended recipient or received this email in error, please note that reuse of the information is prohibited, delete and disregard all contents of the email immediately.