Awful experience

Awful experience, ordered a bed for my mom who is to come out of hospital in 2 days, website said fulfilment time 1-2 days. Made the payment and got an SMS that the order would be fulfilled in 5-7 working days. Called the call centre, person was extremely impatient, didn't have any information and said refunds take 7 days. Eventually heard back that the order is in transit to the local facility, then they said "oh by the way, you know this is a child's bed" - would probably be a good idea to advertise it as such then. When I again requested a refund, the person said they would get back to me and couldn't even give me a solid answer that it was being sorted. It's a pity because decofurn used to be decent.