AVOID DECOFURN – WORST EXPERIENCE EVER!

AVOID DECOFURN – WORST EXPERIENCE EVER!

Bought a patio set at the Kenilworth store on Nov 29, with delivery scheduled for Dec 11 to Hilton, KZN – the one day we’d be there to receive it. Delivery was confirmed on Monday. Then the nightmare began. Yesterday, I was bounced between the KZN branch and THREE different Western Cape stores. One store did call back, promising to resolve it and get back to me. And guess what? Surprise, surprise – still NOTHING.

Mistakes happen – we get that. But the complete lack of accountability and radio silence from multiple stores and Head Office is utterly unacceptable. Even after calling the CEO at Head Office this morning, NOTHING. No callbacks, no resolution.

We’re now driving back to Joburg empty-handed because DecoFurn simply doesn’t care once they’ve taken your money. I WANT A REFUND. Don’t make the same mistake – shop anywhere else. DecoFurn is a disgrace. Spread the word: NEVER SHOP THERE!

GoedKoop is DuurKoop.