Appalling service!

On the 24th of February 2018 I purchases a corner chaise lounge. In the store I was told that the couch will be delivered the next day. When the couch was delivered, the ottoman was a different colour to that of the couch. I had immediately sent the ottoman with the delivery staff but kept the couch. I was told that someone will contact me on the Monday with regards to delivering the correct ottoman. After 3 days I had to call the branch to find out what is happening because I had received no call regarding delivery.

After leaving numerous messages and being told that someone will call me back, no one ever did. I bought the couch from the Kennilworth branch. on 13 March, a staff member from the ****arney branch contacted me with regards to the delivery of the ottoman. On 14 March the incorrect was delivered. Still, no one contacted me with regards to sorting out the problem.

I then called the store on the 19th of March. After being told numerous times that the manager will call me back no one ever did. I eventually was put on hold for 5 minutes just so that I could speak to someone. I was told that the correct colour ottoman will be delivered to the store on the 22nd of March and delivery would be arranged accordingly.

I had to call the store on the 23rd of March because still no one contacted me to let me know what was going on. I then drove to the store on the24th of March with the incorrect ottoman and well as one of the cushions from the couch to make sure that I had the correct colour.

I never received any feedback, any apology or anything of the sort despite paying for the couch for full upfront and paying the delivery. I had to be inconvenienced to make sure that all the colours matched.

Decofurn does not know how to communicate with their clients as well as how to deal with complaints.