Appalling lack of service and call centre costumer staff!

Good day..... I bought 2 barstools online and paid immediately from Decofurn. That purchase was done on the 2nd of Dec. The delivery was made eventually in the first week of January. That was a delivery of the wrong colour barstools. I then proceeded to return the chairs immediately with the delivery company and sent an email to Decofurn to let them know of the return. It’s been another month of waiting and no one at Decofurn cares to tell me what the hold up is. Today I proceeded to contact them and made 10 calls to their call centre which is in Cpt. I have to say that the reason why I made 10 calls on my cellphone was because each time I called the phone was dropped on me as the consultant did not feel they needed to speak to me about the order I placed in their company. I’ve complained to Decofurn about their appalling customer service staff and got no response. This is now the worst service I have ever gotten from any company let alone a reputation company like Decofurn!!!!