Appaling service from Decofurn Furniture

Appalling service from Decofurn Furniture. I bought furniture on the 29th of November 2019 online. The goods were delivered in Dec 2019. On the 18th of Dec I requested a return via email since they were not picking up any calls from the 17th, the goods were damaged, legs not fitting in, etc. I was only contacted on the 6th of Jan 2020 after raising it on their profile on Instagram. They promised to come back to me. On the 8th I was told that I would be refunded and the couriers will come and pick up. I have not been contacted to date by the couriers even after raising this issue on their Instagram page on a weekly basis. I have never seen such unprofessional service from a company.