After Sales Service? Good Luck!!

<p>In November 2016 I bought a number of furniture items from Decofurn Boksburg, amongst these was the queen bed and pedestals. The invoice stated that the goods carry a warranty as determined by Decofurn. In April 2017, the mattress supporting middle rail/plank broke and I a logged a warranty claim online with Decofurn, this was forwarded to the Manager(Johan) of Decofurn Boksburg and booked as a complaint. He requested that I email him photos of the broken middle rail/plank and a copy of my invoice and I obliged. From the 3rd week of April to the 19th of May ,I was told that the item is being sourced (primarily from the Cape Town branch) and I’ll be informed when available to come collect. I waited and no one got back to me, on the 26th May I followed up via email and got a response the following day (from the same manager) now saying there was no stock for this specific item all over the country and as soon they receive it, he will let me know.</p> <p> </p> <p>It is now over a month since then and I’ve received no feedback , I’m really disappointed at the after sales service from Decofurn as it seems once the sales transaction is concluded , the customer is on their own. The warranty on their goods is good as non-existent.</p>