Deco SA
<div>I've waited since 14th May for a Smeg 135litre fridge and still nothing. No delivery date or dispatch details. I've sometimes waited a week for a response just to hear that they'll send me an update NEXT week. The customer care is absolutely uncaring and unresponsive. I'm living without a fridge all the sake of trying to support a local smaller business. I can't even begin to share my regrets at this decision. Please if anyone in sale and marketing is reading this PLEASE respond with a delivery date and tracking number.</div>
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Replies (3)0
Replies (3)
Deco SA's replyOfficial
16 Jun 2021, 10:21Hi Thea
We appreciate your feedback and would like to apologise for your experience. I will mark this order as high priority and send an update tomorrow morning. We have responded to your e-mail as well.
Take Care
We appreciate your feedback and would like to apologise for your experience. I will mark this order as high priority and send an update tomorrow morning. We have responded to your e-mail as well.
Take Care
Best regards,
Deco SA's reply16 Jun 2021, 10:21
Official
Hi Thea
We appreciate your feedback and would like to apologise for your experience. I will mark this order as high priority and send an update tomorrow morning. We have responded to your e-mail as well.
Take Care
We appreciate your feedback and would like to apologise for your experience. I will mark this order as high priority and send an update tomorrow morning. We have responded to your e-mail as well.
Take Care
Best regards,
's updateReviewer Update
24 Jun 2021, 11:14Hello Deco SA. I never received your update that morning and I'm still waiting. I will put up a one star review every week until I get this order. Either deliver what I've paid an exorbitant amount for, or else please refund me in full.
's update24 Jun 2021, 11:14
Reviewer Update
Hello Deco SA. I never received your update that morning and I'm still waiting. I will put up a one star review every week until I get this order. Either deliver what I've paid an exorbitant amount for, or else please refund me in full.
Deco SA's replyOfficial
12 Jul 2021, 10:46Hi Thea
We would once again like to apologise for your experience and will try our best to improve our level of service delivery as well as communication and regular feedback. Your refund was processed and proof of refund provided.
We would once again like to apologise for your experience and will try our best to improve our level of service delivery as well as communication and regular feedback. Your refund was processed and proof of refund provided.
Best regards,
Deco SA's reply12 Jul 2021, 10:46
Official
Hi Thea
We would once again like to apologise for your experience and will try our best to improve our level of service delivery as well as communication and regular feedback. Your refund was processed and proof of refund provided.
We would once again like to apologise for your experience and will try our best to improve our level of service delivery as well as communication and regular feedback. Your refund was processed and proof of refund provided.
Best regards,