ZM
Zanele M
1 reviews | Active since Apr 2021
11 Apr 2021, 08:58
The worst service ever!
I ordered a desk on the 11th February 2021 (2 months ago) and still have not received it. Sent messages on Whatsapp and was promised that it will be dispatched on the 6th April, that didn't happen, I followed up and was promised that it will be dispatched before Friday and I will receive a tracking number, that was also an empty promise. No communication was sent to update me on the progress of my order. This company's service is the worst! So unprofessional!!
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Replies (3)0
Replies (3)
Deco SA's replyOfficial
15 Apr 2021, 17:01Hi Zanele
We do apologise for your experience and we assure you that we will attend to the matter. Your order has been booked into production, we will confirm ETA and provide tracking.
We do apologise for your experience and we assure you that we will attend to the matter. Your order has been booked into production, we will confirm ETA and provide tracking.
Deco SA's reply15 Apr 2021, 17:01
Official
Hi Zanele
We do apologise for your experience and we assure you that we will attend to the matter. Your order has been booked into production, we will confirm ETA and provide tracking.
We do apologise for your experience and we assure you that we will attend to the matter. Your order has been booked into production, we will confirm ETA and provide tracking.
ZM
Zanele M's updateReviewer Update
17 May 2021, 12:37Please can you refund my money? I have been very patient but I am not willing to wait any longer. It's been more than 3 months since I ordered the desk and the date keeps on being moved. Please reply to my email or whatsapp message regarding the refund, I am waiting!
ZM
Zanele M's update17 May 2021, 12:37
Reviewer Update
Please can you refund my money? I have been very patient but I am not willing to wait any longer. It's been more than 3 months since I ordered the desk and the date keeps on being moved. Please reply to my email or whatsapp message regarding the refund, I am waiting!
Deco SA's replyOfficial
11 Jun 2021, 10:22Hi Zanele
We have processed your refund and sent proof of refund.
We have processed your refund and sent proof of refund.
Deco SA's reply11 Jun 2021, 10:22
Official
Hi Zanele
We have processed your refund and sent proof of refund.
We have processed your refund and sent proof of refund.