Still waiting for a refund!

I will never buy from this company again! I wish I had read the other numerous negative reviews on this site before I purchased anything from them!

After purchasing a rug for R7100 and told that it would be delivered within 10 working days, by the 10th day I had yet to hear anything about when my rug would be delivered.

The online company does not have a telephone number - red flag number one! So I sent an email to one of the email addresses provided- no response! I then tried to contact them via their Facebook message system - no response! So I sent another email forwarding my original email to both email addresses provided.

I finally received a reply back to tell me that the rug I had paid for was out of stock (?!) and would I be interested in taking a different rug?!! Honestly, I don’t know about any of you but I don’t just spend R7100 on any old rug. I’d carefully looked at whether it would go with my decor etc etc. I’m not so desperate for a rug that I would just take whatever they have in stock and the suggestion that I would do so makes me very angry. I cannot believe that I was not notified at that the item was out of stock.

Now, what makes me even more angry is that I have yet to receive a refund from this company! I have provided them with my banking details - though I am quite sure they should be able to reverse a transaction on their side without this as I paid by credit card. Radio silence from them again!

I subsequently posted a review on hello peter - at which point they emailed me to say that if I didn’t remove the post they would not refund my money! They then had the review removed because of a particular defamatory word I used in it. So here is my second review of the company omitting said word.

I am still waiting for my refund.