GB
Georgina B
1 reviews | Active since Aug 2021
14 Aug 2021, 12:58
Out of options, have to go public: limited responses, blatant misinformation, no refund, no bookshelf ordered APRIL 2021
Ordered a bookshelf worth a significant chunk of my savings at the beginning of April 2021 (I believe it was the 3rd), still have not received it as of August 2021. Was continually told it was coming in “the next two weeks” and it never came. Only got a proper response after getting the CPA involved. Tried to request a refund, was told it would be processed on Friday. Friday has come and gone and still nothing. I have run out of options and am turning to this platform so that I can get some sort of help. It seems this business only helps people once they go public so unfortunately I am now here.
Helpful (0)
Replies (4)0
Replies (4)
Deco SA's replyOfficial
14 Aug 2021, 14:05Hi Georgina
Thank you for reaching out to us. I have checked with accounts
and your refund was processed on Friday afternoon. Accounts will send your proof of refund on Monday Morning.
Hope you have a lovely weekend.
Thank you for reaching out to us. I have checked with accounts
and your refund was processed on Friday afternoon. Accounts will send your proof of refund on Monday Morning.
Hope you have a lovely weekend.
Deco SA's reply14 Aug 2021, 14:05
Official
Hi Georgina
Thank you for reaching out to us. I have checked with accounts
and your refund was processed on Friday afternoon. Accounts will send your proof of refund on Monday Morning.
Hope you have a lovely weekend.
Thank you for reaching out to us. I have checked with accounts
and your refund was processed on Friday afternoon. Accounts will send your proof of refund on Monday Morning.
Hope you have a lovely weekend.
GB
Georgina B's updateReviewer Update
16 Aug 2021, 09:24Update: instead of assisting me with this matter (I have still not been refunded or received POP) I have received multiple emails asking me to take this post down as it is bad for business. This post has also been reported for being false and I have now had to prove that I am indeed a customer. What is bad for business is this behaviour- utterly disgraceful
GB
Georgina B's update16 Aug 2021, 09:24
Reviewer Update
Update: instead of assisting me with this matter (I have still not been refunded or received POP) I have received multiple emails asking me to take this post down as it is bad for business. This post has also been reported for being false and I have now had to prove that I am indeed a customer. What is bad for business is this behaviour- utterly disgraceful
GB
Georgina B's updateReviewer Update
16 Aug 2021, 10:02Update: just got confirmation from PayFast that my refund has been processed. As I said, had to go public to make it happen. Worst experience
GB
Georgina B's update16 Aug 2021, 10:02
Reviewer Update
Update: just got confirmation from PayFast that my refund has been processed. As I said, had to go public to make it happen. Worst experience
Deco SA's replyOfficial
16 Aug 2021, 10:07Good morning Georgina
Apologies for not responding sooner. We were in a teams meeting this morning. Your refund has been processed and pop sent.
I would like to apologise on behalf of Deco SA for your experience Hope you have a lovely Monday.
Apologies for not responding sooner. We were in a teams meeting this morning. Your refund has been processed and pop sent.
I would like to apologise on behalf of Deco SA for your experience Hope you have a lovely Monday.
Deco SA's reply16 Aug 2021, 10:07
Official
Good morning Georgina
Apologies for not responding sooner. We were in a teams meeting this morning. Your refund has been processed and pop sent.
I would like to apologise on behalf of Deco SA for your experience Hope you have a lovely Monday.
Apologies for not responding sooner. We were in a teams meeting this morning. Your refund has been processed and pop sent.
I would like to apologise on behalf of Deco SA for your experience Hope you have a lovely Monday.