MR
Monica R
1 reviews | Active since Apr 2021
07 Apr 2021, 13:50
Beware
They must pay people to give them 5 stars. They don't answer the phone or reply to emails or what's app. Been waiting 10 weeks for an item that was supposed to take 3. I keep getting excuses and now they say I must wait two more (which I don't believe) and no refund!! This company is a joke. Do not do business with them.
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Replies (3)
Deco SA's replyOfficial
07 Apr 2021, 14:10Hi MonicaYour order will be dispatched on the 16th of April as communicated via e-mail and what’s app business chat. I have informed you that I will return your call as soon as I have a free moment. Your order was booked into production. Please see our refund policy re orders booked into production.
Deco SA's reply07 Apr 2021, 14:10
Official
Hi MonicaYour order will be dispatched on the 16th of April as communicated via e-mail and what’s app business chat. I have informed you that I will return your call as soon as I have a free moment. Your order was booked into production. Please see our refund policy re orders booked into production.
Deco SA's replyOfficial
07 Apr 2021, 14:17Please see our refund policy: https://www.decosa.house/collections/refund-policy
Deco SA's reply07 Apr 2021, 14:17
Official
Please see our refund policy: https://www.decosa.house/collections/refund-policy
Deco SA's replyOfficial
11 Apr 2021, 09:27Hi Monica
We have processed your refund and hope you enjoy your complimentary product. Once again on behalf of Deco SA I would like to apologise for your experience.
We have processed your refund and hope you enjoy your complimentary product. Once again on behalf of Deco SA I would like to apologise for your experience.
Deco SA's reply11 Apr 2021, 09:27
Official
Hi Monica
We have processed your refund and hope you enjoy your complimentary product. Once again on behalf of Deco SA I would like to apologise for your experience.
We have processed your refund and hope you enjoy your complimentary product. Once again on behalf of Deco SA I would like to apologise for your experience.