LG
Linekela G

1 reviews | Active since Sept 2021

14 Sept 2021, 15:45

Deco SA

<div>If I could give 0 stars, I would.

I ordered a shelf worth about R7000 on the 18th of April 2021. 5 months later, I've received nothing - no shelf and no refund. I was the one constantly having to follow up due to lack of communication and updates from them on my order. Multiple emails, multiple messages on whatsapp, multiple messages on their website chat. Always vague responses and empty promises. I've been so patient throughout this extremely frustrating and upsetting experience and I'm not sure where to turn to any more. Even my urgent requests are being ignored. I really just want my refund, which they said they would gladly process, but up to now - nothing.

It's extremely telling that there is no contact number you can phone, they don't enable comments on their Instagram page, and now their whatsapp line is now unavailable. If you're reading Hellopeter reviews before deciding to order from Deco SA, please note that the reviews with 1 star are much more accurate reflection of what you will actually experience than the ones with more stars.

Do not order from them - rather support other local businesses.</div>

0
Replies (2)
LG
Linekela G's update16 Sept 2021, 08:53
Reviewer Update
UPDATE: I have received my refund. It seems this is the only way DecoSa takes its clients seriously
Deco SA
Deco SA's reply28 Sept 2021, 11:36
Official
Hi Linekela 

We appreciate your feedback and would like to apologise for your experience. Your refund was processed successfully, this matter has been resolved.