Moving without notifying customers

In 2019 I did a Laybye at Deco Express in Mamelodi Mams mall for 12 months .In 2020 there was lockdown I could not pay.in August I went to rhemand asked them to print another slip or proof of Laybye .I was told that the cannot print and I should not worth because I have plenty of time to pay .I September I went to settle the balance I nearly fainted to discover that the shop was no where to be found .I have tried to contact Silverton the nearest branch but with no luck all their numbers are not working. I sent an email to a guy named Fannie the minute I told him that I don't have proof he stopped talking to me.im so hurt that I have donated my money to them