Pathetic customer service

I had a very bad experience at this hotel and on several occasions I have phoned Mr Asmal the owner and he has no courtesy to even resolve my issue. I have contacted his employee on many occasions via email and telephonically which is Raeesa and still no feedback. Mr Asmal called me once only and never resolve the issue and advised will call me back BUT,NOTHING. He doesn't have a management morals to even reply to my emails which I have sent. The Deck Manning is a hotel that has no customer satisfaction. The **** advertising of this hotel with the pathetic services it offers is beyond explanation. The below is the ordeal I went through • NO HOT WATER- THE NIGHT AND THE MORNING • NO ONE AT RECEPTION TO ASSIST WITH QUERIES • TV WAS NOT WORKING – NO ONE TO REPORT TOO • WATER RUNNING THE WHOLE NIGHT- PIPE THAT WAS BROKEN • LOUD NOISES AND SCREAMING THE WHOLE NIGHT IN THE HOTEL – AS IF IT WAS A CLUB • WAITED AT THE BOTTOM GATE WHEN REACHED THE BUILDING AND HAD TO WALK UP THE STEEP HILL- NO ASSISTANCE