World Worst Online Order with PICKUP experience I have ever had 🤯

I know this company from Europe and their service there is amazing so I didn’t check on the experiences here in South Africa as I “unfortunately” assumed that franchise stores will have the same level of quality as in the other countries. Absolutely disappointing experience. 1) I placed my order (the website experience is not very good. I can build better website in short time with more stability) and when I ordered I got the confirmation that it will be delivered till 24.12 to the pick up shop near the place I was staying in Cape Town 2) First problem - the order has been delivered 4 days later 3) Second problem - I was unable to pick up the order because the shop required pickup code that was sent to a number I provided during the order process. However, it was not communicated at the time of placing the order that a PICK-Up CODE would be sent exclusively to this number. As I do not have a South African number, I used the number of the previous tenant of the apartment I was staying in. Given the delay, I am no longer at that location and have no access to the code. 4) I have attempted to contact the support team several times—on Saturday and again today in total over 4 times —every time for a significant duration (almost 20 minutes every time) without success 5) I requested for call back twice - no call back so far 6) I have dropped an email with urgent request- no replay so far 7) I can’t change the phone number in the order and I can’t even add another number to the account as no OTP is delivered to the phone number I provide

Absolute below one star ⭐️ experience. Normally I’m very patient customer but this was beyond low expectation