Thieving Decathlon Online

I placed an order online for in-store delivery in 48 hours. The sleeping bag was needed for my sons camping trip. When it didn't arrive in time I had to get 1 from another store. When it did arrive in store I tried to immediately return the brand new sleeping bag which I no longer needed. They refused. Apparently I can only return by driving from Centurion to Boksburg which is the store that had the stock of the items I ordered. OR I could right them an email, go to my bank and get a letter and then they would take about 15 days to process my return!!! I didn't think it fair for me to have to go through this expense or trouble. I tried to explain that this was unacceptable as I was standing in store and expected them to process a return. But they kept repeating a sad story about their store being different to the online store! Non of this is mentioned when you purchase online and they are happy to ***** your money.

If I'm going to my bank it's going to be to report theft on my credit card!