Terrible support exacerbated by lack of communication

This whole ordeal started when I enquired about products that weren't on their site but might be in store.

Long story short, the products were found and I was issued an invoice after a bit of back and forth due to misunderstandings.

I paid the invoice. Now basically a month afterwards have nothing to show for it.

I've mailed multiple times and phoned. The person I spoke to, Nduvho Ndou, never got back to me besides for updating the lengthy email thread that we talked about my issue. Not to mention, they couldn't even look up the invoice number but had to use my name to find the order.

Now, weeks later, the original support agent that I was in correspondence with, Alexander Shklyarenko, replies saying that he was sick and apologises for the incovenice. Not too say, none of his colleagues picked this up.

He promises to send me a tracking number, only 7 days after do I receive it. And I'm checking it daily to see if there is any movement. Surprise, surprise, there isn't any.

There is absolutely no communication.

What is going on at Decathlon? I've bought from them many times before but this experience has left a sour taste in my mouth.

If anything, I would like my money back, but who knows, they won't reply anyway.

For an indication as to how long this has been going on, the first reply to my email was sent on the 29th of April, it is now 25 May and I'm STILL waiting.