SHOCKING! DIRTY USED ITEMS SHIPPED

After the website making a huge error of spitting out a declined message and then deducting the money, they confirmed the order was ok. However they then sent me DIRTY OPENED items as if they had been used. Then I tell the guy to refund the dirty used item and he refunds the whole order. My poor child now doesn't have her stuff for the weekend and I have to shell out more money to fix their mistake. I'm not interested in your measley 10% discount