Pathetic Service

Poor service and no communication! Placed an order online on 7 March 2021, order payment was accepted the following day. Delivery is stated 3 to 5 working days. Sent 2 emails to get an update on my order, no reply! Phoned today, the lady was on leave and now they also don't have stock of my order. This was suppose to be a present for a birthday which is tomorrow, 13 March 2021. So no present to give now. Just pathetic!!