Looking to be disappointed. Decathlon is the online store that frustrates, disappoints and guarantees poor customer service.

If you considering purchasing anything from this store please look elsewhere, this will save you time and money. They do not have proper systems in place and given the poor service and utter lack of communication I would not recommend buying anything from Decathlon. On the 12th of October 2021 I purchased two life jackets from Decathlon’s online store. The store confirmed the availability of stock and then proceeded to debit my account for the life jackets. Delivery was to take place within 3 to 5 working days. 5 working days go by and I received no communication whatsoever regarding delivery. I then send an email querying delivery, a few days go by and still no reply. I then call them to find out when im getting my life jackets. To my disappointment, the reply I received was simply, “sorry we do not have stock we will give you a refund”. It has been three weeks since I requested a refund and I have not received a single cent, despite having to provide a bank confirmation letter in order to get a refund and then sending follow up emails that go unanswered. There is no sense of urgency in responding to customers, and customer service is not a priority