Extremely frustrated customer

I rarely write negative reviews, but my experience was so bad that I feel an obligation to share feedback, for the benefit of both the company and potential customers. While I can’t speak to the in-store experience, my experience with the online store and app was nothing short of disastrous. It was absolutely atrocious in a way that I have yet to experience from a legitimate retailer.

I spent nearly two hours trying to place an order, only to encounter error after error at every step—first in the app, and then on the website when the app proved unusable. It felt like Murphy’s Law in action: everything that could go wrong did.

On the website, issues arose at literally every step of the checkout process: selecting sizes, choosing a delivery point, and finally, the payment itself...

After my payment was successfully deducted (Payfast reference: ***), I was met with yet another error message instead of an order confirmation. I have still yet to receive an order number or confirmation.

This level of dysfunction is unacceptable for an online business in 2024. Even small South African businesses run by solo entrepreneurs with very limited resources have better functioning websites and systems.