Extreme Delay in sending Online shopping - Waste of Money and Time

I made a purchase on 19 January 2021- after more than 4 emails I finally got my items picked for courier, Each email I sent I was requesting my waybill number to track my order and each request was blatantly ignored! My parcel was given to a RANDOM person at our gate- I did not receive a call!! I could not track my order to ensure I was home to personally collect my parcel- Shocking

Utterly shocking disregard for customer service