LH
Linda H
1 reviews | Active since Feb 2019
02 Mar 2025, 19:05
DECATHLON or PAYFLEX have taken my money and sent nothing in return
I looked for a pair of UV protection sunglasses for my grandson and found a suitable pair at Decathlon. I placed my order, chose a pickup point and paid through Payfast. The payment went through an has been debited to my Credit Card Account, but I have received no communication from Decathlon - not a confirmation of order, invoice nor any tracking details, NOTHING. Now Payflex say they need my account details - I've never had an 'account' with them. They were just the gateway I used. Decathlon apparently re so busy, that they have not yet got back to me about this **** they're operating. Definitely don't buy from Decathlon!!! Nor use Payflex!!!
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Replies (2)
Decathlon South Africa's replyOfficial
11 Mar 2025, 09:39Hello Linda! Thank you for the feedback - we will be escalating this and will provide feedback ASAP
Decathlon South Africa's reply11 Mar 2025, 09:39
Official
Hello Linda! Thank you for the feedback - we will be escalating this and will provide feedback ASAP
LH
Linda H's updateReviewer Update
12 Mar 2025, 12:21After some back and forth by email, my issue was resolved. Decathlon insisted that they tried to call me on the number I provided, but I did not receive any calls from a number identifiable as Decathlon. Maybe they need to get a WhatsApp business number with which they can contact customers. With all the ****mers around now, one cannot answer a call from an unidentifiable number. It's a pity because they seem to have some great products that are not available from other stores.
LH
Linda H's update12 Mar 2025, 12:21
Reviewer Update
After some back and forth by email, my issue was resolved. Decathlon insisted that they tried to call me on the number I provided, but I did not receive any calls from a number identifiable as Decathlon. Maybe they need to get a WhatsApp business number with which they can contact customers. With all the ****mers around now, one cannot answer a call from an unidentifiable number. It's a pity because they seem to have some great products that are not available from other stores.