Decathlon - on-line order FRUSTRATION

I live in the Western Cape. I ordered 3 exercise tops according to the size guide on the web site on 27.12.2021. I received my order on 14.1.2022. The sizes of the tops don't match the size guide so they are too big to wear.

I've sent two e-mails to find out what process to follow to return the items. I've made numerous calls to head office and eventually the Roodepoort branch. The Roodepoort branch don't answer there phone and every time I phone head office, I have to wait for 12 or more minutes. I've not been able to speak to a single person.

How is it possible that nobody answers phones and nobody answers e-mails?

MR. XAVIER, YOU HAVE A PROBLEM. I will be pleasantly surprised if someone resolves this issue because of this complaint.

My order number is 55676.