Decathlon logistics nightmare

The products from Decathlon are good but the logistics is a complete failure. We ordered 2 bicycles for our children in November, they arrived after a few weeks because of a stock issue. On unpacking them we found the bicycles damaged from shipping. I was surprised that the front wheel was just loosely added to the box, just to rattle around and scratch the frame to the bare metal. I do not expect this from an expensive bicycle, in fact I would not accept that on a less expensive bicycle either. The logistics team really needs to pack these more securely. We returned them for replacement's, given that we were away from home for the holidays in December but it's now 31 January and delivery still has not happened. The tracking app is as useful as an ashtray on a Harley. The agents are helpful as far as they can but the issue is logistics. Whoever is in charge of logistics really needs to look at thier department and kick them into action, otherwise whoever is in charge of the logistics manager needs to light a fire under the logistics manager. It really is not acceptable to wait from November until February to get an order fulfilled.