Decathlon doesn't even deserve 1 star

I ordered an item on the 29th of November and paid for it, expecting to receive confirmation of my order, but nothing. The order also failed to show in my order history.

I started following-up via email. 5 emails and 5 days later, I reached out to them on Facebook. I finally got aome feedback. They had a system issue... 7 days after the order, and numerous emails and calls, the issue was finally resolved.

2 weeks after my initial query, and subsequent to the issue being resolved, I received the following email:

"Dear customer

Please beware due to the increase internally with Covid numbers in our company, we are unfortunately unable to respond to your calls or stock availability queries. We will be available again for these for when our team is running at optimal capacity.

Please be so kind as to look at the stock availability on the website. If the item does not add to cart, the stock is not available.

We will concentrate our efforts on responding to emails regarding invoice, refunds and exchange, order, order tracking queries.

Regards Decathlon team"

1. It's almost been 2 years of lockdown, COVID-19 should not be an excuse for poor service delivery.

2. You had a system glitch, which I have confirmation of on email, so don't try to shift blame to the customer.

I will NEVER EVER buy ANYTHING from you again. I will rather pay a premium at one of the big names and be sure that I will receive my order with a smile.