Carelessness

I've ordered a sale item which was in stock in the colour and size I wanted. After placing the order (item + delivery fee) I was contacted by Decathlon and I was informed that my size is not available in the colour of the sale item.

I was asked ordered a different colour but needed to pay in the difference and the replacement colour was not on sale.

I declined and asked that they match the replacement the price of the sale item which I had already paid for.

Decathlon declined to match the price so I asked for a refund on 23 August 2022.

A partial refund appeared in my account on 13 September 2022, the item was refunded but not the delivery fee.

I've currently chasing this up with Decathlon.

The staff are clearly careless, not only did the refund take an eternity to be processed but they didn't even bother to check that they were refunding the correct amount.

The overall experience has been awful, won't be shopping with them again.