1 reviews | Active since Jun 2018
Worst service
I have been requesting for the past year to sort out the problems with standard bank. every time a I call or send an email and request that you guys speak to Standard and get them back under debt review I was promised it will be sorted our shortly. I was asked twice if the payment can be increased based on the fact that standard bank want more money every time I agree but to my surprise I still get notifications from standard bank that they want to make payment arrangements. I dont even know any more who my counselor is but every month you guys get the money without problems. I am in the process of applying to rent a new place if I dont get this place because of you and standard bank the hell is going to be loose. can I get a call back today
Good Day,
Thank you for informing us about the problems you have been having to include your Standard Bank repayment in your Debt Review.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and have escalated the matter to our Quality Assurance Officer - she will be in contact with you soon to further assist.
In the meantime, please be assured that our Quality Assurance Officer is investigating why there is an issue with your Standard Bank repayment and is treating it as a top priority.
We intend to have this issue resolved within the next 5 business days and trust that we can resolve this together with you as promptly as possible.
If you have any further queries, please do not hesitate to contact us by; emailing *** (please include your ID number in the subject line) or calling ***
Kind regards
The DebtSafe Team
Best regards,
Good Day,
Thank you for informing us about the problems you have been having to include your Standard Bank repayment in your Debt Review.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and have escalated the matter to our Quality Assurance Officer - she will be in contact with you soon to further assist.
In the meantime, please be assured that our Quality Assurance Officer is investigating why there is an issue with your Standard Bank repayment and is treating it as a top priority.
We intend to have this issue resolved within the next 5 business days and trust that we can resolve this together with you as promptly as possible.
If you have any further queries, please do not hesitate to contact us by; emailing *** (please include your ID number in the subject line) or calling ***
Kind regards
The DebtSafe Team
Best regards,
Good day Tania,
Once again, please accept our apology for the frustration you have experienced. I am happy to report that we were able to address all the concerns you had with your Standard Bank account and that you are happy with the way forward.
My team and I will do our best to make sure you do not have this type of experience with DebtSafe again. Please know that you are always welcome to contact me directly if you come across any concerns in the future.
Kind Regards
Quality Assurance Officer
Best regards,
Good day Tania,
Once again, please accept our apology for the frustration you have experienced. I am happy to report that we were able to address all the concerns you had with your Standard Bank account and that you are happy with the way forward.
My team and I will do our best to make sure you do not have this type of experience with DebtSafe again. Please know that you are always welcome to contact me directly if you come across any concerns in the future.
Kind Regards
Quality Assurance Officer
Best regards,