Withdrawal of Debt Review application
<p>I app**** with Debtsafe in order to consolidate all my debt and ease the financial burden and stress of my over indebtedness. The consultant Chris was quick to respond and send all necessary documentation with a calculated monthly installment of R1800 p.m. , I then dealt with my relationship manager Nicky who wasn't so helpful and didn't inform my creditors of my application. I was also given a payment schedule which I did not agree with I emailed him with NO RESPONSE . I find my self paying off a 1 month micro loan taking 2 years to pay off. I did not agree to this. It was not communicated to me rhat only after 3 months with my creditors be paid because the 1st 3 installments go to Debtsafe. I thought a portion would go to my creditors and a portion for their fees.</p> <p>I have not made my 1st installment yet as it's only the to go off on the 25th of July and have requested to withdraw from the application NO RESPONSE. </p> <p> </p> <p>I'll be going to my bank to stop that Debut Order and will sort out my creditors on my own. Thought I was doing the right thing only to find im putting myself in an even bigger mess.</p> <p>Debtsafe is SO WILLING and HELPFUL before you sign up, afterwards you receive ZERO RESPONSE OR COMMUNICATION!</p> <p> </p>
I humbly apologise for the lack of response on your e-mail to Nicky dated 11/07/2016. We respectfully request that you allow the Relationship Manager a maximum of 48 hours to respond.
The amount you pay towards your debt review is calculated according to your affordability, according to a budget that you complete. Please understand that we can only pay the creditors with the funds that you have made available.
The ideal scenario is to calculate a payment plan to solve within five years but please understand that this was not possible in your case as the funds available is not enough therefore your account that would have been paid off in one month is now being paid over a longer period of time. Please keep in mind that while you are under debt review you do not pay your original instalments, you pay a reduced instalment over a longer period of time. You monthly debt review instalment is R1800.00 this is 24% of your original debt repayments.
The DC fee and Legal fee is paid the first 3 months. It is essential for the Legal fee to be paid in the shortest time possible in order to obtain the court order. As soon as a court date has been obtained then you are fully protected.
A legal fee must be paid to enable us to appoint attorneys and attend to all aspects concerning the required court case pertaining to the re-arrangement of her debt obligations in terms of the National Credit Act. The matter might become opposed at court by the creditors and might be referred to trial but there are no extra cost, therefore a fixed legal fee is payable. The fee is R8000.00 (excl. VAT).
You app**** for debt review on 28/06/2016 and your creditors were notified of your debt review on 30/06/2016, proof thereof was e-mailed to you directly.
On 11/07/2016 Nicky received your e-mail that you would like to cancel and the request was submitted to the relevant department. Proof of cancellation (Form 17.W) will be sent to you in due course.
Please do not hesitate to contact us should you have any further queries or concerns.
Kind Regards,
Roxanne de Klerk
OPERATIONAL MANAGER
I humbly apologise for the lack of response on your e-mail to Nicky dated 11/07/2016. We respectfully request that you allow the Relationship Manager a maximum of 48 hours to respond.
The amount you pay towards your debt review is calculated according to your affordability, according to a budget that you complete. Please understand that we can only pay the creditors with the funds that you have made available.
The ideal scenario is to calculate a payment plan to solve within five years but please understand that this was not possible in your case as the funds available is not enough therefore your account that would have been paid off in one month is now being paid over a longer period of time. Please keep in mind that while you are under debt review you do not pay your original instalments, you pay a reduced instalment over a longer period of time. You monthly debt review instalment is R1800.00 this is 24% of your original debt repayments.
The DC fee and Legal fee is paid the first 3 months. It is essential for the Legal fee to be paid in the shortest time possible in order to obtain the court order. As soon as a court date has been obtained then you are fully protected.
A legal fee must be paid to enable us to appoint attorneys and attend to all aspects concerning the required court case pertaining to the re-arrangement of her debt obligations in terms of the National Credit Act. The matter might become opposed at court by the creditors and might be referred to trial but there are no extra cost, therefore a fixed legal fee is payable. The fee is R8000.00 (excl. VAT).
You app**** for debt review on 28/06/2016 and your creditors were notified of your debt review on 30/06/2016, proof thereof was e-mailed to you directly.
On 11/07/2016 Nicky received your e-mail that you would like to cancel and the request was submitted to the relevant department. Proof of cancellation (Form 17.W) will be sent to you in due course.
Please do not hesitate to contact us should you have any further queries or concerns.
Kind Regards,
Roxanne de Klerk
OPERATIONAL MANAGER