1 reviews | Active since Jul 2018
What are you doing with my creditors money???
We have been with debt safe from 2015. Initially we were satisfied with there service untill last year when creditors started calling and said they are not getting paid. After numerous calls and 4 different relationships managers in 2 years time I still didn't get any feedback on why the creditors don't get paid!!!
But every month my debit orders goes off for the same amount. Debt safe also takes their service fee each month but they don't do their work.
I don't even want to start with client service because about 18 times I called in to ask to talk to the relationship manager, they said he is busy and will call me back. I never received any call back from any relationship manager as off yet!!!
Please be advise I WILL VISIT YOUR HEAD OFFICE on the 7th August 2018 and give you a piece of my mind. And make sure your CEO or who ever takes responsibility of debt safe to be there.
Good Day Jaco,
Thank you for informing us about the difficulty you have encountered with the lack of feedback.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and have escalated the matter to our Quality Assurance Officer - she will be in contact with you soon to further assist.
In the meantime, please be assured that our Quality Assurance Officer is investigating why your creditors claim that they are not receiving payment and is treating it as a top priority.
We intend to have this issue resolved within the next 5 business days and trust that we can resolve this together with you as promptly as possible.
If you have any further queries, please do not hesitate to contact us by; emailing *** (please include your ID number in the subject line) or calling ***
Kind regards
The DebtSafe Team
Good Day Jaco,
Thank you for informing us about the difficulty you have encountered with the lack of feedback.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and have escalated the matter to our Quality Assurance Officer - she will be in contact with you soon to further assist.
In the meantime, please be assured that our Quality Assurance Officer is investigating why your creditors claim that they are not receiving payment and is treating it as a top priority.
We intend to have this issue resolved within the next 5 business days and trust that we can resolve this together with you as promptly as possible.
If you have any further queries, please do not hesitate to contact us by; emailing *** (please include your ID number in the subject line) or calling ***
Kind regards
The DebtSafe Team
Good day Jaco,
I once again apologise for the frustration you have experienced.
Thank you so much for taking the time to share your feedback. I am glad that we could resolve this for you and that you are happy with the outcome.
My team and I will do our best to make sure you do not have this type of experience with DebtSafe again. Please know that you are always welcome to contact me directly if you come across any concerns in the future.
Kind Regards,
Quality Assurance Officer
Good day Jaco,
I once again apologise for the frustration you have experienced.
Thank you so much for taking the time to share your feedback. I am glad that we could resolve this for you and that you are happy with the outcome.
My team and I will do our best to make sure you do not have this type of experience with DebtSafe again. Please know that you are always welcome to contact me directly if you come across any concerns in the future.
Kind Regards,
Quality Assurance Officer
We will ask Heidi to give you a call.
Kind Regards,
The DebtSafe Team
We will ask Heidi to give you a call.
Kind Regards,
The DebtSafe Team