nC
nicolas C
1 reviews | Active since Sept 2012
28 Jul 2017, 11:31
Warning
<p>I strongly urge Everyone who is considering to use Debtsafe for their Debt review process to proceed with utmost care. This also includes everyone that is currently under debt review.</p> <p> </p> <p>I queried the renegotiation of the interest rates with Debtsafe and was told that my creditors had declined. When i asked for copies of the letters it was revealed that they had submitted the request incorrectly and that is why the rates where never renegotiatied.</p> <p> </p> <p><em>I have also asked for copies of the letters sent to the other creditors to which i Receive no response.</em></p> <p><em> </em></p> <p><em>After making alot of noise a request to renegotiatie the interst rates has been done correctly all of the creditors have agreed to reduce the interst rates. When i ask if Debtsafe is going to Credit my accounts for the additional interst which i was charged i get a lovely long reply from Debt Safe's legal advisor quoting previous court cases and based on those court cases Debtsafe was negligent</em></p> <p> </p> <p><em>in Summary , it is my opinion that any other company be used as I am not having a pleasnat experience with Debtsafe</em></p>
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DebtSafe's replyOfficial
31 Jul 2017, 08:50
You app**** for debt review with Debtsafe on 15 June 2016. When you app****, your total monthly commitment to your creditors was the amount of R9 098.42 per month. We reduced your monthly instalments with 41% to R5 388.86 per month. We obtained a court order to the above effect on 20 October 2016.
Recently you approached us to reduce your interest rates. We proceeded to assist you and managed to reduce your rates to 0% in certain instances, despite the fact that the reduction of interest rates is a controversial and contentious issue in terms of the NCA. We have explained to you that it is not always possible due to the contrasting views in our Courts. For this reason we provided you with the information of the relevant court cases.
We nevertheless proceeded and undertook to apply for a new Court Order, despite the risk.
All information that you requested were forwarded to you without delay by our offices and we had numerous discussions with you to keep you up to date.
Your allegation of negligence is unfounded and you are not acting in good faith.. With all due respect sir, we are of the opinion that you abusing the process.
Regards
Hein du Plessis
Debt Counsellor & Managing Director
Best regards,
DebtSafe's reply31 Jul 2017, 08:50
Official
You app**** for debt review with Debtsafe on 15 June 2016. When you app****, your total monthly commitment to your creditors was the amount of R9 098.42 per month. We reduced your monthly instalments with 41% to R5 388.86 per month. We obtained a court order to the above effect on 20 October 2016.
Recently you approached us to reduce your interest rates. We proceeded to assist you and managed to reduce your rates to 0% in certain instances, despite the fact that the reduction of interest rates is a controversial and contentious issue in terms of the NCA. We have explained to you that it is not always possible due to the contrasting views in our Courts. For this reason we provided you with the information of the relevant court cases.
We nevertheless proceeded and undertook to apply for a new Court Order, despite the risk.
All information that you requested were forwarded to you without delay by our offices and we had numerous discussions with you to keep you up to date.
Your allegation of negligence is unfounded and you are not acting in good faith.. With all due respect sir, we are of the opinion that you abusing the process.
Regards
Hein du Plessis
Debt Counsellor & Managing Director
Best regards,