LJ
Lesley J

1 reviews | Active since Aug 2019

11 May 2020, 14:20

Victimized by Debt Safe

Good day I would like to share my bad nighmare and frustrations about a company called Debt safe a debt revue agent which ive consulted in 2017 .I then opted to pay my own debts which ive done .Now they sending me threating messages on a monthly basis saying I owe them R4600 which isnt so.So ive called on several occassions and spoken to several consultants which have told me that they do not have me listed on debt revue but as someone who has enquired about the product.How is it humanly possible for such a company not to have their facts straight yet they are demanding I pay them and yet im not listed as a client of theirs .This is absolute **************** and I DEMAND that they remove me from there database immediately .You cannot force people pay for a service of consultation purposes .This is ***** on another level .I will however be taking this matter to the press /Carte Blanche .Im sure there are other members of the public having the same crisis its ridiculous .I have already escalated the matter to the Ombudsman

0
Replies (1)
DebtSafe
DebtSafe's reply03 Jun 2020, 08:28
Official
Good day,
 
Please note, DebtSafe will no longer respond to queries listed on the Hello Peter platform.
 
In an effort to improve our service, we have updated the MyDebtSafe Client Portal. MyDebtSafe will now allow for quicker responses and more efficient resolving of client issues. Please find the instructions to request a call back or to escalate an issue on MyDebtSafe:
 
Step *: Navigate to www.mydebtsafe.co.za
Step *: Login with your username and password.
Step *: Navigate to "My Relationship Manager" in the top menu bar.
Step *: On the left select “Create” to create a query.
Step *: Fill in the fields, click "Send".
 
Kind Regards,
The DebtSafe Team 

Best regards,